Operations Manager
About the role
[Company name] is hiring an Operations Manager to run [area, such as the warehouse, service delivery, production or the full business] in [city]. You will manage a team of [number] people, own the daily schedule and improve how work gets done. You will report to [owner, general manager or director title] and be accountable for [key results, such as on time delivery, cost and quality].
Responsibilities
- Run the daily operation, set the schedule and make sure orders, jobs or cases are finished on time.
- Manage and develop [number] employees, including hiring, training, coaching and performance reviews.
- Own the operating budget of about [annual amount] and keep spending on plan.
- Track key numbers such as [measures like cost, output, quality or turnaround time] and report them to [leader] each [week or month].
- Find and fix bottlenecks, and write simple procedures so the work is done the same way each time.
- Manage vendors, suppliers and contracts for [services or materials], and negotiate prices and terms.
- Work with sales, finance and customer service to meet commitments to customers.
- Keep the site safe and follow company policies, and report incidents to [contact].
Requirements
- [Number] or more years in operations, with at least [number] years managing people.
- Experience owning a budget and explaining variances to leadership.
- Working knowledge of [ERP, inventory, scheduling or project tool] and spreadsheets.
- Clear writing and speaking, with the ability to give direct feedback to a team.
- Sound judgment when a problem has no obvious answer and time is short.
- [Degree, certification or license, if any, that your role needs].
Nice to have
- Experience in [your industry].
- Training in process improvement methods such as Lean or Six Sigma.
- Experience managing a move, system change or new site opening.
- Experience supervising supervisors or several locations.
Pay, schedule and benefits
Hours: [days and hours, onsite, hybrid or remote]. Pay: [pay range or rate]. Benefits: [short summary]. Equal opportunity statement: [use the wording your HR or legal advisor provides].